Salon Policies

Frequently Asked Questions About Aandora Salon & Boutique Services and Policies

Method of Payment

We accept cash, checks, and all forms of credit cards.

Gratuities

We always appreciate gratuities and request that all gratuities be cash only.  Thank you for understanding.

Returns & Exchanges

We offer full exchanges on all products. If, for any reason, you are not satisfied with your new product, we will exchange it for one that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card.  Returned items must be in the original box. We cannot offer returns or exchanges on custom-ordered hair extensions.

Children

For everyone’s safety, please do not bring children under 6 to your appointment. Although we love children, if they are not receiving services, we kindly ask that you refrain from bringing them to the salon. If your child is 6 years or older, please have them by your side the entire service for safety reasons.

Service Adjustments

Guests may contact us within three days of their service(s) to request any changes they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request or need an additional service to achieve your desired look and didn’t initially receive it, you will be charged the full price for the extra service.

Team-Based Approach

At Aandora Salon & Boutique, we utilize a team-based approach when servicing our clients. This allows clients to effortlessly take advantage of any of our talented stylists, whether to get a different perspective or just to change it up!

Cancellations

To respect all our guests and service providers, we have implemented a 24-hour cancellation policy. Reservations canceled within 24 hours will be automatically charged 50% of the services scheduled.